What is it like to be a Support Worker?

Discover the role responsibilities of a support worker


Being a support worker is a fulfilling and rewarding career path that involves providing emotional, social, and practical support to individuals facing challenging mental and health conditions. Support workers play a vital role in helping these individuals lead independent lives, tailored to their unique needs. In this blog post, we’ll explore the diverse responsibilities of a support worker, the key aspects of the role, and the benefits it offers. Whether you’re considering a career in individual support, aged care, or disability services, this guide will provide you with valuable insights. 


Scope and Responsibility of Support Workers: 

Support workers work closely with individuals with disabilities, assisting them in achieving their goals and enhancing their skills and abilities. They facilitate community connections, whether it’s through socialising or organising outings. Additionally, they provide support with daily activities such as meal planning, cooking, and shopping, as well as accompany their clients to appointments or social events. Their role extends to helping individuals maintain connections with family, friends, and essential services, ensuring they maintain their independence. 


Other Duties of Support Workers: 

Support workers also have a variety of other responsibilities. They design personalized care support plans, considering their client’s specific requirements. Moreover, they actively listen to clients’ issues and concerns, providing an empathetic ear. Support workers assist with domestic tasks like:

  • Cooking
  • Shopping
  • Cleaning
  • Running errands
  • as well as attend to crucial healthcare needs.

They guide their clients in finding suitable housing, employment opportunities, and grants. Furthermore, support workers engage clients in recreational activities and keep detailed progress records through daily interactions and note-taking. 


Working Around Client Schedules: 

Understanding the importance of tailoring their services to individual needs, support workers are flexible in their working hours. From early morning shifts to sleepover arrangements, their primary focus is to provide comprehensive support. These dedicated professionals can work independently or as part of a team, adapting to the preferences and requirements of their clients. 


Beyond Personal Care: Supporting Social Engagement and Goal Achievement: 

While personal care is often associated with support workers, their role goes beyond that. They actively encourage individuals to engage socially and achieve their goals. This can include assisting with household tasks, being a companion for social events, helping with grocery shopping and meal preparation, engaging in physical activities and sports, supporting creative interests like:

  • Arts and crafts
  • Providing skills training
  • and offering transportation assistance


Flexibility and Competitive Pay: 

One of the key benefits of being a support worker is the flexibility it affords. Professionals in this field can often choose their own working hours, making it an ideal career option for parents with childcare commitments, students managing educational schedules, or individuals with financial obligations. Additionally, support workers are rewarded with competitive salaries, ensuring their valuable contributions are recognized.

Based on data from Indeed, average annual wages for support workers are highest in cities such as:

  • Newcastle
  • Perth
  • Brisbane
  • Sydney
  • Melbourne
  • Central Coast
  • and Townsville


Specialisation in Domestic or Clinical Settings: 

Support workers can also specialize in either domestic or clinical settings, tailoring their skills to meet specific client needs. Within a clinical setting, support workers can pursue roles such as:

  • Ward clerk
  • Nursing assistances or auxiliaries
  • Speech therapy
  • Occupational therapy assistants
  • Physiotherapy helpers

In a domestic setting, support workers can work as:

  • Carers
  • Personal assistants
  • Domiciliary carers
  • Care assistants

These diverse specialisations allow support workers to make a significant impact in various environments. 



Being a support worker is an incredibly gratifying career path that requires empathy, compassion, and a genuine desire to make a positive difference in people’s lives. Support workers provide essential emotional, social, and practical assistance to individuals with challenging mental and health conditions, empowering them to live life to the fullest. With flexibility in working hours, competitive pay, and opportunities for specialization, support work offers a fulfilling and rewarding journey for individuals passionate about individual support, aged care, and disability services.